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FAQ's

 

We are here to help with any questions or concerns.

Frequently Asked Questions 

 Tracking, Order Modifications and Back Ordered Items

To track your order: after your order has been placed you will receive a confirmation email with your order ID number (keep this number for your records.) When your order has shipped you will receive an additional email with tracking information to follow the delivery of the order.

After an order has been submitted, Ascentials Pro is unable to make any modifications. If you would like additional items, a separate order must be placed. If you would like to switch items, the order will need to be cancelled (if possible due to time passed from when the order was placed) by a customer service specialist and a new order will need to be placed.

 International Orders 

As of right now Ascentials Pro does not ship internationally, however we will be updating this section soon about resources from retailers that do ship our product internationally. Thank you for your patience and understanding. 

 Backorder

If your packing slip indicates that an item is backordered, please contact customer service as this item may temporarily be out of stock or is no longer available. A customer service specialist will be able to advise you of your options.

 

If you would like further assistance please call us at: (720)-214-2194 or email us service@ascentialspro.com. If it is after store hours please leave a message and contact information for us to call you back. 

 

Thank You, 

Ascentials Pro Team